Thank you for contacting us.

We sincerely apologize for this very unfortunate event, although unforeseen but which might already be causing you a lot of inconvenience. We also understand the frustration you might be feeling right now about this whole issue and how anxious you are to see your website(s) online again. We are also taking safe measures to ensure that an incident of this nature will not be able to happen again. Thank you
so much for your patience and understanding as we work to resolve this issue.

If you have any further questions please do not hesitate to contact us.

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Sincerely,
{name removed}
Technical Support
1&1 Internet

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1&1 Internet has been nominated within the ‘Online Service of the Year’ category of the Windows Vista Magazine Wishlist Awards 2007. You can help us win and enter their great prize draw by voting for 1&1 at http://www.wishlist07.com

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Vote for them? Yeah, right…