Crass Stupidity » Carphone Warehouse http://www.crass-stupidity.com Ineptitude from the Corporate World Mon, 26 Jul 2010 10:32:27 +0000 en hourly 1 http://wordpress.org/?v=3.0 Carphone Warehouse http://www.crass-stupidity.com/2007/04/09/carphone-warehouse/ http://www.crass-stupidity.com/2007/04/09/carphone-warehouse/#comments Mon, 09 Apr 2007 10:18:33 +0000 Richard http://www.crass-stupidity.com/2007/04/09/carphone-warehouse/ Hey! Here’s an idea for the Carphone Warehouse: if your stores are shut, why not put a message to that effect on your stores’ telephone systems, rather than letting potential customers wait for over 5 minutes each time at each local store before saying their call cannot be taken (giving no reasons) or simply disconnecting?

And when a potential customer rings the main enquiries number to ask for the numbers for local stores to check if they have stock in store, why not:

  • have a computer system to check store stock availability to save your customer from making another call; and
  • tell them that the stores won’t be open today…
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