Crass Stupidity » DVLA http://www.crass-stupidity.com Ineptitude from the Corporate World Fri, 03 Feb 2012 10:42:01 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 DVLA Lincoln http://www.crass-stupidity.com/2010/03/18/dvla-lincoln/ http://www.crass-stupidity.com/2010/03/18/dvla-lincoln/#comments Thu, 18 Mar 2010 09:41:21 +0000 Richard http://www.crass-stupidity.com/?p=148 The Lincoln office of the Driver and Vehicle Licensing Office have apparently built up a backlog of registrations, etc. Which means that due to their incompetence and inability to cope with what should be planned demand, I cannot get a tax disc or get the personalised registration number for my new car. And that means that I cannot pick up my new car.

So I thought I’d ring them to find out the status. The website for the Lincoln DVLA local office says:

“For enquiries about vehicles: 0300 790 6802 (Textphone minicom users 0300 123 1279).

For enquiries about driving licences: 0300 790 6801 (Textphone minicom users 0300 123 1278).

Please note, all calls are handled initially by our call centre based in Swansea.”

Which would be fine, if DVLA Swansea actually answered their calls. The recorded message I got today says that due to high call demand they cannot answer my call and so it hung up the call.

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