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	<title>Crass Stupidity &#187; O2 Broadband</title>
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	<description>Ineptitude from the Corporate World</description>
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		<title>O2 Home Broadband</title>
		<link>http://www.crass-stupidity.com/2008/07/28/o2-home-broadband/</link>
		<comments>http://www.crass-stupidity.com/2008/07/28/o2-home-broadband/#comments</comments>
		<pubDate>Mon, 28 Jul 2008 13:30:21 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[O2 Broadband]]></category>
		<category><![CDATA[02]]></category>
		<category><![CDATA[at last]]></category>

		<guid isPermaLink="false">http://www.crass-stupidity.com/?p=68</guid>
		<description><![CDATA[Well Claire lied: having been told again nearly three weeks ago by O2 that they would definitely call me back within five working days and that Be Broadband &#8211; part of O2 &#8211; would have removed their details from the line, their website still claimed that a service was already on that line, no-one called [...]]]></description>
			<content:encoded><![CDATA[<p>Well <a title="Internal hyperlink" href="http://www.crass-stupidity.com/2008/07/06/o2-broadband/" target="_self">Claire lied</a>: having been told again nearly three weeks ago by O2 that they would definitely call me back within five working days and that <a title="External hyperlink to Be Broadband" href="https://www.bethere.co.uk/" target="_blank">Be Broadband</a> &#8211; part of O2 &#8211; would have removed their details from the line, <a title="External hyperlink to O2" href="http://broadband.o2.co.uk/home/index.jsp" target="_self">their website</a> still claimed that a service was already on that line, no-one called me back.</p>
<p>My Vodafone usage has started to come up again since I started using the webcam so I decided to give O2 one final chance to redeem themselves. So I called O2 on Friday last week and a helpful guy called Mike said he&#8217;d try again and ring me back when it was resolved, which he did an hour later.</p>
<p>He then took me through things and the line check sadly came back as a tad pathetic, but nevertheless they could do me a service at £7.50 a month subject only to a fair usage cap which is fine. So the other was placed as an existing O2 customer using one of my kids&#8217; O2 mobiles as the customer details &#8211; so Jack presently gets order status updates texted through to him.</p>
<p>I am told the line should be active by the end of the week &#8211; at which time I&#8217;ll be able to see what sort of speed they can deliver &#8211; and my wireless router should arrive at the office here tomorrow. The speed is not what I wanted as they don&#8217;t have the exchange unbundled yet and no fibre optics in place, but we&#8217;ll see.</p>
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		<title>O2 Broadband</title>
		<link>http://www.crass-stupidity.com/2008/07/06/o2-broadband/</link>
		<comments>http://www.crass-stupidity.com/2008/07/06/o2-broadband/#comments</comments>
		<pubDate>Sun, 06 Jul 2008 16:59:03 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[O2 Broadband]]></category>
		<category><![CDATA[arse from elbow]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.crass-stupidity.com/?p=67</guid>
		<description><![CDATA[Well no surprise there: having been told on Friday by O2 that they would definitely call me back within 24 hours by when Be Broadband &#8211; part of O2 &#8211; had removed their details from the line, after 48 hours their website still claims that a service is already on that line and no-one has called me [...]]]></description>
			<content:encoded><![CDATA[<p>Well <a title="Internal hyperlink" href="http://www.crass-stupidity.com/2008/07/04/broadband/" target="_self">no surprise there</a>: having been told on Friday by O2 that they would definitely call me back within 24 hours by when <a title="External hyperlink to Be Broadband" href="https://www.bethere.co.uk/" target="_blank">Be Broadband</a> &#8211; part of O2 &#8211; had removed their details from the line, after 48 hours <a title="External hyperlink to O2" href="http://broadband.o2.co.uk/home/index.jsp" target="_self">their website</a> still claims that a service is already on that line and no-one has called me back.</p>
<p>{sigh}</p>
<p>Of course, if I visit the Be Broadband website it says I can get ADSL2+ and would I like to place an order?</p>
<p>Left hand, meet right hand&#8230;</p>
<p>Anyway, O2 have no record of my telephone calls &#8211; excellent stuff, O2&#8230; &#8211; but Claire has promised to ring me back within 5 working days. We&#8217;ll see.</p>
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