Does Google not know that Sky’s interactive listings guide doesn’t work with Chrome?

“We have detected that you are using Chrome. You need Internet Explorer, Safari 3 or Firefox to view the latest version of the TV Listings”

Doh!

I’ve now received two ‘strikes’ in 6 months from YouTube on an account of mine for videos I’d posted a couple of years ago. They’re not explicit or anything and yet – according to YouTube:

The following video(s) from your account have been disabled for violating the YouTube Community Guidelines:

• {Video Name}

Everyone hates spam. Misleading descriptions, tags, titles or thumbnails designed to increase views are not allowed. It’s also not OK to post large amounts of untargeted, unwanted or repetitive content, including comments and private messages.

This is the second Community Guidelines warning sanction your account has received within six months. Accordingly, the ability to post new content to YouTube from this account has been disabled and will not return until two weeks after you acknowledge this message. Please review the YouTube Community Guidelines and refrain from further violations, which may result in the termination of your account(s).

Helpful eh? Of course they’ve also helpfully removed my ability to actually access the ‘offending’ video but having looked at the one in question offline, I really, really don’t know what the hell they’re talking about.

So I thought I’d ask them to clarify what was wrong, but no. There’s no actual way on the YouTube site for me to be able to query this with anyone. How stupid are these people?

A fabulous example of this is Microsoft’s Live Messenger and their long running and unresolved failures to actually support audio-visual conversations for users running a Mac.

I use both a PC (actually a Tablet PC) and a Mac and I have just bought another laptop running Windows Vista (with an upgrade to Windows 7 coming in due course). On the Windows platforms I can run Live Messenger and hook up a webcam to have a face to face conversation with another Windows Live user.

If I’m at my flat on the Mac, I cannot.

Back in December 2008, Microsoft announced a forthcoming beta release of Messenger for Mac which would offer A/V support in 2009. Now, some 10 months later, there’s still no sign of it on the horizon, far less a final release version.

Pathetic!

“[Kentaro] said Kentaro would take a maximum of one million subscribers for the match – which he said equates to about 2.5 million viewers – because this would be the “safe number to stop at to ensure the optimal broadcast”.

Hmm. I’m not sure my broadband connection – as much as 768kbps at times… –  will ever provide “the optimal broadcast” for any streaming media.

“Andrew Croker, executive chairman of Perform, insisted England fans would “embrace” the internet broadcast.

“I think consumers are pretty sophisticated now, particularly in the UK, where we have been in the vanguard of adopting new technology,” he told BBC Sport.

“I think people want a choice – the chance to watch football in a different way. This is pioneering, very exciting and I think people will enjoy it.”

Yes it would be a different way for me – rather than high quality and effectively free broadcast on my television, I can have intermittent and choppy images on my Mac if I’m prepared to pay through the nose for it. Well guess what: I’m not!

So does that mean someone’s hacked their customer database or is it just a bizarre coincidence that someone has managed to combine their site name with one of my domain names? Hmm…

It soon became apparent that my bundled call minutes would be insufficient for calling home regularly of an evening, so I decided to arrange for a landline through BT. This was set up and working on Wednesday this week – well done BT – and gives me free evening and weekend calls as I signed up for a year.

Now I started to have ‘issues’ with the Vodafone mobile broadband: my account gets billed mid-month, so to track usage, I have to use the full version of their software. Vodafone also compress images whether you want to or not but the full version allows you to modify the extent of this, whilst still having them compressed. I also cannot FTP files to webservers without them being cocked-up by Vodafone en route. In addition to this, one important aspect of my use would be to keep in touch with my kids over Windows Live Messenger but this does not work with the full version of the software.

The alternative is to use Vodafone’s “Lite” software. The downside with this is that the compression is worse and not adjustable by the user and the software only tracks usage on a month by month basis and not on my billing basis.

So I decided that I would sign up to broadband. BT are overpriced compared with other providers, so I decided on O2. According to their website, broadband is already activated on that line through Be Broadband … who are now part of O2, but because I’m not the customer of record, I would need to contact BT to have the tag removed: O2 blamed BT re-using that number for the cock-up.

After an hour and two dropped calls by BT – same old, same old – I was told there definitely isn’t a tag on that line, but according to their broadband checker:

“For Postcode [telephone number, not Postcode, removed] on Exchange BERMONDSEY

We’ve just tested your line and can confirm your line supports the UK’s most complete broadband package, BT Total Broadband. We estimate your maximum download speed to be 0.5 Mbps (Megabits per second).

Download speeds are dependent on a number of factors, such as the distance between your telephone exchange to your house and how many people are using broadband at the same time so whilst your broadband speed can vary, BT Total Broadband will always give you the maximum download speed available based on these factors.”

…which is frankly pathetic! Entering the postcode instead, I get this:

“For Postcode [removed] on Exchange CANARY WHARF

We’ve just tested your line and can confirm your line supports the UK’s most complete broadband package, BT Total Broadband. We estimate your maximum download speed to be 3.0 Mbps (Megabits per second).

Download speeds are dependent on a number of factors, such as the distance between your telephone exchange to your house and how many people are using broadband at the same time so whilst your broadband speed can vary, BT Total Broadband will always give you the maximum download speed available based on these factors.”

So it seems something is wrong somewhere!

Anyway, when I went through to O2 to place an order, entering the telephone number tells me this:

“Be broadband is currently activated on this BT landline number. Because Be is part of O2, you can move to O2 Broadband without any penalty and without giving Be your usual three month notice of cancellation. You’ll need to get a MAC key from Be before we can take your order though. So please raise a ticket through Be’s member centre (http://www.bethere.co.uk/memberhome.do), or give them a call on 0808 234 8566.”

It clearly isn’t, and that number seems constantly engaged. Ringing O2, they told me it definitely was so there must be a tag still on that number and that due to Data Protection Act issues, I would have to contact BT to get it removed.

So here I am: there isn’t or there is a tag on the line, which is either in Bermondsey or Canary Wharf neither of which will support anything much by way of line speed and which may or may not be in O2′s “Broadband” area – which is actually ADSL2+ – and may or may not be in O2′s “Home Broadband” area which is slower and more expensive.

{sigh} Wouldn’t it be good to get the right answer to the question first time?

All the websites we host with them that rely on databases to function are down. Their new premium rate customer services number allows you to call them, start racking up the charges and then after being put on hold they tell you that all their advisers are busy, goodbye and insist you hang up.

Nice little earner for them, eh?

There was an e-mail address listed for help with the direct debit mandate, so I contacted them from my regular e-mail address @ my domain. I received this reply:

“Thank you for contacting PayPal. My name is Katherine and it is an opportunity to assist you today.

“PayPal works hard to protect our customers, and uses many security measures to help ensure your protection. For this reason, we can only send answers for account related information when the request comes from an email address that is associated with your PayPal account. We feel that this is the best way to ensure that your personal information is not compromised.”

Fair enough, I suppose. So I replied using an e-mail address of registeredpaypal account @ my domain. Imagine my joy upon receiving this reply:

“For security reasons, we are unable to answer all enquiries that we receive by email. In those circumstances, and in order to maintain the integrity of an account, we need to make sure that we are speaking directly to the account holder. In order to assist you, we recommend that you contact us by telephone at 08707 307 191 and we will be more
than happy to clarify the matter with you.”

So why couldn’t they say that the first time and/or amend their website accordingly?

And I won’t even start on the way they’re not currently adding VAT to website payments as they used to…