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	<title>Crass Stupidity</title>
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	<description>Ineptitude from the Corporate World</description>
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		<title>Unofficial Sarcasm Provider to the London Olympics</title>
		<link>http://www.crass-stupidity.com/2012/05/01/unofficial-sarcasm-provider-to-the-london-olympics/</link>
		<comments>http://www.crass-stupidity.com/2012/05/01/unofficial-sarcasm-provider-to-the-london-olympics/#comments</comments>
		<pubDate>Tue, 01 May 2012 15:28:36 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[Government]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Stupidity]]></category>
		<category><![CDATA[London 2012]]></category>
		<category><![CDATA[olympics]]></category>

		<guid isPermaLink="false">http://www.crass-stupidity.com/?p=229</guid>
		<description><![CDATA[I&#8217;ve pointed out previously that the last place anyone living in London should want to be in August 2012 will be London whilst the London Olympics is on as it&#8217;ll be chaos. This week, there&#8217;s been news about locations for missile batteries in the East End as well. Presumably there to protect the £24bn &#8220;investment&#8221; [...]]]></description>
			<content:encoded><![CDATA[<p><a title="London 2012 Olympic Games" href="http://www.crass-stupidity.com/2012/03/14/london-2012-olympic-games/">I&#8217;ve pointed out previously</a> that the last place anyone living in London should want to be in August 2012 will be London whilst the London Olympics is on as it&#8217;ll be chaos.</p>
<p>This week, there&#8217;s been <a title="BBC News Website" href="http://www.bbc.co.uk/news/uk-17891223" target="_blank">news about locations for missile batteries in the East End</a> as well. Presumably there to protect <a title="Fleet Street Fox Blog" href="http://www.fleetstreetfox.com/2012/05/what-big-bills-you-have.html" target="_blank">the £24bn &#8220;investment&#8221; that it has grown to</a> (up from the £2bn that Tony BLiar&#8217;s Government promised us it would cost when we bid for the Games).</p>
<p>Having decided to spend a whole shedload of our cash, LOCOG have also sought to &#8220;monetise&#8221; the Games as best they can &#8211; no doubt on advice from their <a title="Boston Consulting Group" href="http://www.bcglondon.com/documents/file29475.pdf" target="_blank">Strategic Consulting Provider</a>- and may have taken (or possibly, ignored&#8230;) advice from their<a title="Nielsen" href="http://www.nielsen.com/uk/en/insights/press-room/2011-news/nielsen-the-intelligence-behind-london-2012.html" target="_blank"> official market research services provider to the London 2012 Olympic and Paralympic Games</a> as to which companies to approach to get an Official Doodah Provider to the London 2012 Olympic Games moniker:</p>
<blockquote><p>&#8220;The Nielsen Company will assist us in the decision making process by testing our ideas in the market place. One of our challenges – and opportunities – is connecting with young people. Nielsen will help us do this and will, I&#8217;m sure, prove to be a huge asset to our marketing push.&#8221;</p></blockquote>
<p>Said Lord Coe. In excellent marketing-speak.</p>
<p>Part of this connection with young people, presumably, is <a title="BBC News" href="http://www.bbc.co.uk/news/uk-england-17838885" target="_blank">telling them they can&#8217;t upload photos onto Facebook or Twitter or whatever from the event</a> if they&#8217;re lucky enough to have bought tickets for a quick slot to see a heat of an event before being told to bugger off for the next spectator to take their place:</p>
<blockquote><p>&#8220;Sir Keith Mills, deputy chairman of organisers Locog, said said organisers wanted to make sure that media rights which have been paid for are protected.&#8221;</p></blockquote>
<p><a title="BBC News" href="http://www.bbc.co.uk/news/uk-16426840" target="_blank">The same goes</a> for the 70,000 (presumably young) people who will be acting as &#8220;Games Makers&#8221;.</p>
<p>And I suppose that this connection with young people will be to <a title="BBC News" href="http://www.bbc.co.uk/news/uk-17741213" target="_blank">&#8220;inspire a generation&#8221;</a> &#8211; how much did <em>that</em> cost? &#8211; perhaps by steering them towards some of the other companies who&#8217;ve chipped in (despite <a title="Irish Times" href="http://www.irishtimes.com/newspaper/health/2012/0501/1224315399843.html" target="_blank">growing concern as to their products</a>) to be <a title="Coca-Cola Olympics" href="http://www.coca-cola.co.uk/olympic-games" target="_blank">Worldwide Partner (Coca-Cola)</a>, <a title="Heineken" href="http://www.heineken.co.uk/media_2012olympics.php" target="_blank">Official Lager Supplier</a> (Heineken, with &#8220;exclusive pouring rights&#8221;), <a title="McDonalds" href="http://www.mcdonalds.co.uk/ukhome/Sport/olympics-history.html" target="_blank">Official Restaurant of the London 2012 Olympic Games</a>, <a title="Cadbury" href="http://www.cadbury.co.uk/london2012/Pages/london2012.aspx" target="_blank">Official Treat Provider</a> (Cadbury/Trebor) and of course choose from any selection from drugs company and <a title="GlaxoSmithKline" href="http://www.gsk.com/media/london-2012/index.htm" target="_blank">Official Laboratory Services Provider to London 2012</a> (GlaxoSmithKline). What could possibly go wrong?</p>
<div id="attachment_233" class="wp-caption aligncenter" style="width: 310px"><a href="http://www.crass-stupidity.com/wp-content/uploads/2012/05/Splash.jpg"><img class="size-medium wp-image-233" title="Racquetball..." src="http://www.crass-stupidity.com/wp-content/uploads/2012/05/Splash-300x225.jpg" alt="" width="300" height="225" /></a><p class="wp-caption-text">Some smokes, some beers...</p></div>
<p>&nbsp;</p>
<p>Still, it&#8217;s just business&#8230;</p>
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		<title>iPhone Date and Time Failing to Update?</title>
		<link>http://www.crass-stupidity.com/2012/04/29/iphone-date-and-time-failing-to-update/</link>
		<comments>http://www.crass-stupidity.com/2012/04/29/iphone-date-and-time-failing-to-update/#comments</comments>
		<pubDate>Sun, 29 Apr 2012 20:40:23 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[location services]]></category>
		<category><![CDATA[time zone]]></category>

		<guid isPermaLink="false">http://www.crass-stupidity.com/?p=223</guid>
		<description><![CDATA[One of the good things about my two iPhones &#8211; three if you count the work one &#8211; has been the way the time gets updated whenever I turn them on in a new country I visit.  Indeed, when I was in Vienna last week, I was saying just that to a colleague. And then [...]]]></description>
			<content:encoded><![CDATA[<p>One of the good things about my two iPhones &#8211; three if you count the work one &#8211; has been the way the time gets updated whenever I turn them on in a new country I visit.  Indeed, <a title="Blog Entry" href="http://www.richardhmorris.com/2012/04/29/goodnight-vienna/" target="_blank">when I was in Vienna last week</a>, I was saying just that to a colleague.</p>
<p>And then I got back to the UK and they wouldn&#8217;t change back to UK. They were both set to automatically adjust the time zone and the Apple Support pages were suggesting contacting my cellular comms. provider, 3, in case of issues. I tried lots of things, turning them off, going back to &#8220;Airplane Mode&#8221;, turning off WiFi, etc., before I stumbled across the fix:</p>
<p><a href="http://www.crass-stupidity.com/wp-content/uploads/2012/04/IMG_1411.png"><img class="aligncenter size-medium wp-image-224" title="Settings" src="http://www.crass-stupidity.com/wp-content/uploads/2012/04/IMG_1411-200x300.png" alt="" width="200" height="300" /></a></p>
<p>From Settings, choose Location Services, then scroll down until you see System Services:</p>
<p><a href="http://www.crass-stupidity.com/wp-content/uploads/2012/04/IMG_1412.png"><img class="aligncenter size-medium wp-image-225" title="Location Services" src="http://www.crass-stupidity.com/wp-content/uploads/2012/04/IMG_1412-200x300.png" alt="" width="200" height="300" /></a></p>
<p>Then you may well see that Setting Time Zone is off, for some reason: in mine, <a title="Another blog entry of mine" href="http://www.reviewspermonth.com/2011/11/16/apple-iphone-4s/" target="_blank">I had turned it off to keep the battery life up</a>, yet it still changed when I was in Vienna; just not changed back.</p>
<p><a href="http://www.crass-stupidity.com/wp-content/uploads/2012/04/IMG_1413.png"><img class="aligncenter size-medium wp-image-226" title="Setting Time Zone" src="http://www.crass-stupidity.com/wp-content/uploads/2012/04/IMG_1413-200x300.png" alt="" width="200" height="300" /></a></p>
<p>&nbsp;</p>
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		<title>Robin Hood, Or What Is &#8220;Fair&#8221;?</title>
		<link>http://www.crass-stupidity.com/2012/03/26/robin-hood-or-what-is-fair/</link>
		<comments>http://www.crass-stupidity.com/2012/03/26/robin-hood-or-what-is-fair/#comments</comments>
		<pubDate>Mon, 26 Mar 2012 09:10:29 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[Government]]></category>
		<category><![CDATA[HMR&C]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Stupidity]]></category>
		<category><![CDATA[budget]]></category>
		<category><![CDATA[lies damned lies and statistics]]></category>
		<category><![CDATA[tax]]></category>

		<guid isPermaLink="false">http://www.crass-stupidity.com/?p=220</guid>
		<description><![CDATA[So we had a new Budget with the Chancellor, Gideon, heralding things that won&#8217;t happen for another year in the hope that we will assume he means April 2012 when he refers to &#8220;next April&#8221; when in fact it&#8217;s April 2013. But apart from that, the Government continue to bang on about everyone paying their [...]]]></description>
			<content:encoded><![CDATA[<p>So we had <a title="BBC News Budget 2012" href="http://www.bbc.co.uk/news/business-17372581" target="_blank">a new Budget</a> with the Chancellor, <a title="Who? George Osborne" href="http://www.fleetstreetfox.com/2011/11/double-o-george.html" target="_blank">Gideon</a>, heralding things that won&#8217;t happen for another year in the hope that we will assume he means April 2012 when he refers to &#8220;next April&#8221; when in fact it&#8217;s April 2013.</p>
<p>But apart from that, the Government continue to bang on about everyone paying their fair share in taxes, unless you&#8217;re Simon Hughes MP, in which case it&#8217;s a &#8220;<a title="Fare's fair" href="http://simonhughes.org.uk/en/article/2012/572597/budget-makes-sure-the-richest-pay-their-fare-share-simon-hughes-mp" target="_blank">fare share</a>&#8220;&#8230;</p>
<p>This latest statement by Simon Hughes MP is headlined &#8220;Budget makes sure the richest pay their fare share &#8211; Simon Hughes MP&#8221; but then goes on to fanfare that:</p>
<blockquote><p>&#8220;&#8230;hundreds of thousands of South Londoners on low and middle incomes given a tax cut, paid for by raising the burden of tax on the wealthy.&#8221;</p>
<p>&#8230;</p>
<p>&#8220;Liberal Democrats have made sure that this government has done what Labour never did &#8211; make sure the richest pay their fair share &#8230; despite a cut in the top income tax rate to 45p next year the richest will pay five times the amount in taxes they do today.&#8221;</p></blockquote>
<p>Oh I see! So that&#8217;s fair is it?</p>
<p>And where does this magical &#8220;five times the amount&#8221; come from? I haven&#8217;t seen that calculation shown anywhere, or is it just another case of &#8220;lies, damned lies and statistics&#8221;?</p>
<p>What&#8217;s wrong with a proportional tax system whereby everyone pays the same tax in percentage terms? Does a &#8220;rich&#8221; person use more of what the Government provides from taxes by way of health and welfare than a lower paid person? I&#8217;d wager not; probably the opposite with private healthcare being a likely perk. Education? Surely the &#8220;rich&#8221; are more likely to pay for Quentin and Letitia to go be educated privately too. Local services are paid through Council Tax which increases with property size so the better off are already paying more for local services that way.</p>
<p>If you are going to look at taxation based upon affordability, why not own up and call it that?</p>
<p>For the record, I&#8217;m not rich by any means and by a quirk of the tax system which appears bewilderingly complex and confusing, HMRC has already decided that I somehow paid less tax through PAYE then I should have last year &#8211; HMRC helpfully provided my tax code which calculated the &#8220;incorrect&#8221; deductions &#8211; and taking that and the tax rules into account, for 2012/2013 I will have a negative code, i.e. I will pay tax on more than I actually earn.</p>
<p>Which is &#8220;fair&#8221;, if you happen to be a Liberal Democrat politician, obviously. Or a Conservative. Tricky to tell them apart&#8230;</p>
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		<title>London 2012 Olympic Games</title>
		<link>http://www.crass-stupidity.com/2012/03/14/london-2012-olympic-games/</link>
		<comments>http://www.crass-stupidity.com/2012/03/14/london-2012-olympic-games/#comments</comments>
		<pubDate>Wed, 14 Mar 2012 16:24:25 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[Government]]></category>
		<category><![CDATA[Hotels]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Stupidity]]></category>
		<category><![CDATA[Transport for London]]></category>
		<category><![CDATA[hotels]]></category>
		<category><![CDATA[London 2012]]></category>
		<category><![CDATA[olympics]]></category>
		<category><![CDATA[travel]]></category>

		<guid isPermaLink="false">http://www.crass-stupidity.com/?p=218</guid>
		<description><![CDATA[Yet more reasons for abandoning London during the Olympic Games have come out this week: reports of a lack of hotel rooms and extortionate pricing for those which are available have been discussed on various news channels. It&#8217;s all about supply and demand, of course. In this case, demand is high because of both the [...]]]></description>
			<content:encoded><![CDATA[<p>Yet more reasons for abandoning London during the Olympic Games have come out this week: reports of a lack of hotel rooms and extortionate pricing for those which are available have been discussed on various news channels.</p>
<p>It&#8217;s all about supply and demand, of course.</p>
<p>In this case, demand is high because of both the &#8216;main&#8217; Olympic Games as well as the Paralympic Games afterwards. As noted on <a title="BBV Video" href="http://news.bbc.co.uk/democracylive/hi/house_of_commons/newsid_9694000/9694305.stm" target="_blank">the BBC&#8217;s &#8220;Democracy Live&#8221; website</a>:</p>
<blockquote><p> &#8221;Speaking during questions on 9 February 2012, Ms Jowell told MPs of a mother who had been forced to pay £1,000 a night for a specially adapted hotel room in order to take her disabled daughter to the Paralympic Games.</p>
<p>&#8220;The same room would cost £375 during the Easter holidays, a 167% increase, Ms Jowell claimed.</p>
<p>&#8220;She told MPs that her team&#8217;s research found that hotel prices in London during the course of the games were, on average, 315% higher than normal.&#8221;</p></blockquote>
<p>Of course demand will be high from tourists and visitors wanting to watch the Games, but it&#8217;s also the supply side that&#8217;s being affected. Why? Well it&#8217;s down to that great gravy train of excess and privilege known as &#8220;the Olympic family&#8221;. <a title="Page 37..." href="http://www.london2012.com/documents/oda-transport/tp-first-edition/tp-ch-05-olympic-family-transport.pdf" target="_blank">This is <em>estimated</em> to mean 78,400 people</a>. Yes, 78,400!  Of these, well over 60% aren&#8217;t actually athletes or officials:</p>
<blockquote><p>&#8220;National Olympic Committees (NOC) 19,900<br />
Includes:<br />
– Athletes<br />
– Team officials</p>
<p>International Federations (IF) 4,150<br />
Includes:<br />
– Technical officials<br />
– International Federations staff and <span style="color: #ff0000;">guests</span></p>
<p>Media <span style="color: #ff0000;">21,300</span><br />
Includes:<br />
– Press, photographers, journalists<br />
– Rights holding broadcasters<br />
– Olympic Broadcast Organisation</p>
<p>International Olympic Committee (IOC) 1,650<br />
Includes:<br />
– IOC members<br />
– World AntiDoping Agency<br />
– Court of Arbitration of Sport<br />
– IOC Medical Commission<br />
– IOC staff<br />
– Observers and <span style="color: #ff0000;">guests</span></p>
<p>Marketing partners (sponsors) <span style="color: #ff0000;">31,400</span><br />
Includes:<br />
– The Olympic Partners and guests<br />
– Marketing Partner Coach Programme (ticketed)</p>
<p>Grand total 78,400&#8243;</p></blockquote>
<p>Wow!</p>
<p>This is the bunch that will be bringing traffic chaos to London with the <a title="BBC News Map" href="http://www.bbc.co.uk/news/uk-16583939" target="_blank">Olympic Route Network</a> of Olympic Family-only traffic lanes carved out of the already-congested existing road network.  It&#8217;s explained nicely here: <a title="BBC News Q&amp;A" href="http://www.bbc.co.uk/news/uk-16277688" target="_blank">http://www.bbc.co.uk/news/uk-16277688</a></p>
<p>And where are all these Olympic Family members staying? Well maybe in the rooms they&#8217;ve block-booked at specially reduced rates:</p>
<blockquote><p>&#8220;Under a deal struck in 2005, Locog booked around 600,000 room nights in London during the course of the games, for Olympic officials, media and others.</p>
<p>&#8220;In January, around 120,000 of these rooms were put back on sale to the public after Locog said it no longer needed them.&#8221;</p></blockquote>
<p>Ah! That would explain it! I&#8217;m so pleased <a title="My Big Trip" href="http://www.bluesbigtrip.com/" target="_blank">I won&#8217;t be here in London</a> during the Olympics&#8230;</p>
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		<title>You Know I&#8217;m Waiting</title>
		<link>http://www.crass-stupidity.com/2012/03/13/you-know-im-waiting/</link>
		<comments>http://www.crass-stupidity.com/2012/03/13/you-know-im-waiting/#comments</comments>
		<pubDate>Tue, 13 Mar 2012 08:38:13 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[Transport for London]]></category>
		<category><![CDATA[381]]></category>
		<category><![CDATA[buses]]></category>
		<category><![CDATA[TFL]]></category>

		<guid isPermaLink="false">http://www.crass-stupidity.com/?p=216</guid>
		<description><![CDATA[Transport for London now has a really useful service whereby you can track how long you&#8217;ll need to wait for a bus at any given stop. Excellent stuff! It does, however, really show up the complete lie published by TFL on its timetable for the 381 bus route which promises a bus every &#8220;10 &#8211; [...]]]></description>
			<content:encoded><![CDATA[<p>Transport for London now has a <a href="http://m.countdown.tfl.gov.uk/">really useful service</a> whereby you can track how long you&#8217;ll need to wait for a bus at any given stop. Excellent stuff!</p>
<p>It does, however, really show up the complete lie published by TFL on its timetable for the 381 bus route which promises a bus every &#8220;10 &#8211; 12 minutes&#8221; during the day.</p>
<p>Last night, for instance, the mobile service was suggesting a 25 minute wait at City Hall for my bus home so I walked and never was passed by one. This morning it&#8217;s a 20 minute wait.</p>
<p>Our local MP, Simon Hughes, has been promising action on this bus route since I moved here in 2008 and like all LibDem promises, it&#8217;s been an empty one.</p>
<p>Must try harder&#8230;</p>
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		<title>DVLA Accuses Me of Passing Off</title>
		<link>http://www.crass-stupidity.com/2012/03/02/dvla-accuses-me-of-passing-off/</link>
		<comments>http://www.crass-stupidity.com/2012/03/02/dvla-accuses-me-of-passing-off/#comments</comments>
		<pubDate>Fri, 02 Mar 2012 18:59:02 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[DVLA]]></category>
		<category><![CDATA[email addresses]]></category>
		<category><![CDATA[idiocy]]></category>
		<category><![CDATA[trademark]]></category>

		<guid isPermaLink="false">http://www.crass-stupidity.com/?p=213</guid>
		<description><![CDATA[This afternoon I received an e-mail from the DVLA: Dear Sir/Madam, I’m writing to you because your email address has been brought to our attention. You may not be aware but we have trademarked the acronym &#8216;DVLA&#8217; along with several other logos, and by using &#8216;DVLA&#8217; in your email address you are considered to be [...]]]></description>
			<content:encoded><![CDATA[<p>This afternoon I received an e-mail from the DVLA:</p>
<blockquote><p>
Dear Sir/Madam,</p>
<p>I’m writing to you because your email address has been brought to our attention.  You may not be aware but we have trademarked the acronym &#8216;DVLA&#8217; along with several other logos, and by using  &#8216;DVLA&#8217; in your email address you are considered to be  &#8216;passing off&#8217; against our trademark/name.</p>
<p>I would appreciate your co?operation in this matter by ceasing to use ‘dvla’ in your email address.</p>
<p>Kind Regards</p></blockquote>
<p>Now in common with every other supplier or Government agency I deal with, I have set up a specific email address for when I deal with them in the format of {suppliername}@{mydomain} so the only people who would see this address is the DVLA themselves. </p>
<p>I&#8217;ve told them not to worry their little heads about it. We&#8217;ll see what the two jobsworths &#8211; the sender and the person copied in on the email &#8211; make of it&#8230;</p>
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		<title>Hein Gericke &#8211; Appalling Lack of Customer Service</title>
		<link>http://www.crass-stupidity.com/2012/03/02/hein-gericke-appalling-lack-of-customer-service/</link>
		<comments>http://www.crass-stupidity.com/2012/03/02/hein-gericke-appalling-lack-of-customer-service/#comments</comments>
		<pubDate>Fri, 02 Mar 2012 16:08:07 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[Hein Gericke]]></category>
		<category><![CDATA[Alpinestars]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[defective]]></category>
		<category><![CDATA[gloves]]></category>

		<guid isPermaLink="false">http://www.crass-stupidity.com/?p=208</guid>
		<description><![CDATA[Around 18 months ago, I bought a pair of Alpinestars GP Pro gloves from Hein Gericke &#8211; these are £130 gloves I&#8217;m talking about, so not cheap rubbish. Sadly with limited use &#8211; one trackday, RBLR1000 1,000 miles in 17 hours and some very occasional weekend rides &#8211; one strap fasterner had started to come [...]]]></description>
			<content:encoded><![CDATA[<p>Around 18 months ago, I bought a pair of Alpinestars GP Pro gloves from <a title="2010 MCN Clothing and Accessory Dealer of the Year lol" href="http://www.hein-gericke.co.uk/" target="_blank">Hein Gericke</a> &#8211; these are £130 gloves I&#8217;m talking about, so not cheap rubbish.</p>
<p>Sadly with limited use &#8211; one trackday, RBLR1000 1,000 miles in 17 hours and some very occasional weekend rides &#8211; one strap fasterner had started to come away from the rest of the glove.</p>
<p>So after my trip to the  Gorges de l&#8217;Ardeche in France with some mates this summer, I got in contact with Hein Gericke&#8217;s Customer Services department and a guy called Ross Marchant. He told me that Hein Gericke would either repair or replace the gloves if I sent them back to Hein Gericke: either option was fine as far as I was concerned.</p>
<p>On 16 September 2011, he e-mailed me over a returns note, saying:</p>
<blockquote><p>&#8220;Please return your goods back to the following HG FREEPOST address for a refund or exchange&#8230;&#8221;</p></blockquote>
<p>On 19 September 2011. I e-mailed back saying:</p>
<blockquote><p>&#8220;Dear Mr. Marchant,</p>
<p>Many thanks for this.</p>
<p>Just to let you know, the Alpinestars GP-Plus gloves were posted on Sunday so they&#8217;ll be collected at the postbox I used this afternoon and hopefully be with you shortly after that.</p>
<p>Kind regards,</p>
<p>Richard&#8221;</p></blockquote>
<p>A couple of weeks later, having heard nothing in the meantime, I e-mailed Mr Marchant on 7 October 2011:</p>
<blockquote><p>&#8220;Dear Mr Marchant,</p>
<p>Any news on the repair/replacement?</p>
<p>Many thanks,</p>
<p>Richard Morris&#8221;</p></blockquote>
<p>Nothing!</p>
<p>On Christmas Eve, 24 December 2011, I followed it up, coying in Hein Gericke&#8217;s Customer Services e-mail address too:</p>
<blockquote><p>Dear Mr Marchant,</p>
<p>Any news on the repair or replacement gloves?</p>
<p>It&#8217;s been months now with no news and no gloves at all!</p>
<p>Richard</p></blockquote>
<p>Still nothing! Not even an acknowledgment.</p>
<p>Today I&#8217;ve followed it up yet again:</p>
<blockquote><p>&#8220;Dear Sirs,</p>
<p>I cannot believe how appallingly bad the lack of customer service is at  Hein Gericke.</p>
<p>Not only am I without any gloves at all &#8211; expensive ones at that &#8211; but also you never reply to any of my follow up e-mails.</p>
<p>When will I receive my gloves back, a new pair or a refund?</p>
<p>Yours faithfully,</p>
<p>Richard Morris&#8221;</p></blockquote>
<p>This time if I still hear nothing from them it&#8217;s off to the Small Claims Court, I think. Hein Gericke? Avoid them like the plague: they&#8217;re clearly only interested in taking your money for defective goods and then ignoring your complaints.</p>
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		<title>HSBC Not-So-Secure Key</title>
		<link>http://www.crass-stupidity.com/2012/02/03/hsbc-not-so-secure-key/</link>
		<comments>http://www.crass-stupidity.com/2012/02/03/hsbc-not-so-secure-key/#comments</comments>
		<pubDate>Fri, 03 Feb 2012 10:42:01 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[HSBC]]></category>

		<guid isPermaLink="false">http://www.crass-stupidity.com/?p=205</guid>
		<description><![CDATA[So it turns out that after all the palaver involved in using HSBC&#8217;s &#8220;Secure Key&#8221; gadget, it isn&#8217;t any less prone to fraud after all. Quelle surprise&#8230;]]></description>
			<content:encoded><![CDATA[<p><a title="Hyperlink to BBC News" href="http://www.bbc.co.uk/news/technology-16812064" target="_blank">So it turns out</a> that after all <a title="HSBC Secure Key â€“ Goodbye HSBC!" href="http://www.crass-stupidity.com/2011/05/09/hsbc-secure-key-goodbye-hsbc/">the palaver involved in using HSBC&#8217;s &#8220;Secure Key&#8221; gadget</a>, it isn&#8217;t any less prone to fraud after all.</p>
<p>Quelle surprise&#8230;</p>
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		<title>Car Wars: Greater Manchester Police Trash a VW Golf R</title>
		<link>http://www.crass-stupidity.com/2012/01/27/car-wars-greater-manchester-police-trash-a-vw-golf-r/</link>
		<comments>http://www.crass-stupidity.com/2012/01/27/car-wars-greater-manchester-police-trash-a-vw-golf-r/#comments</comments>
		<pubDate>Fri, 27 Jan 2012 15:08:42 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Police]]></category>
		<category><![CDATA[Stupidity]]></category>
		<category><![CDATA[Vehicles]]></category>

		<guid isPermaLink="false">http://www.crass-stupidity.com/?p=203</guid>
		<description><![CDATA[I was interested by the evolving story of how a policeman from Greater Manchester Police managed to spectacularly wreck a new VW Golf R in the wee small hours of the morning recently. It started with a report on the BBC News website that told us that: &#8220;The Greater Manchester Police officer crashed the Â£33,000 [...]]]></description>
			<content:encoded><![CDATA[<p>I was interested by the evolving story of how a policeman from Greater Manchester Police managed to spectacularly wreck a new VW Golf R in the wee small hours of the morning recently.</p>
<p>It started with <a title="BBC News article" href="http://www.bbc.co.uk/news/uk-england-manchester-16716617" target="_blank">a report on the BBC News website</a> that told us that:</p>
<blockquote><p>&#8220;The Greater Manchester Police officer crashed the Â£33,000 VW Golf R on Wharfside Way, Old Trafford, at about 01:50 GMT on 15 December.</p>
<p>The driver was taken to hospital and treated for a back injury.</p>
<p>A Greater Manchester Police spokesman refused to reveal details of how the crash happened.</p>
<p>He said that &#8220;as a result of the incident, GMP is reviewing its policy on officers test driving cars&#8221;.</p>
<p>The officer, who has recovered from his injuries, is currently suspended from driving duties while an internal investigation takes place.&#8221;</p></blockquote>
<p>The photo of the car shows just how much damage was done: not just a little bit of superficial damage as you might expect from a shunt on an urban road.</p>
<div class="wp-caption aligncenter" style="width: 474px"><img title="Wrecked Golf R" src="http://news.bbcimg.co.uk/media/images/58086000/jpg/_58086378_policecrashcar.jpg" alt="Wrecked Golf R" width="464" height="261" /><p class="wp-caption-text">It&#39;ll polish out with a bit of T-Cut</p></div>
<p>Now <a title="Hyperlink to the legislation" href="http://www.legislation.gov.uk/ukpga/2006/49/section/19" target="_blank">Section 19 of the Road Safety Act 2006</a> amends <a title="Hyperlink to the legislation" href="http://www.legislation.gov.uk/ukpga/1984/27/section/87" target="_blank">Section 87 of the Road Traffic Regulation Act 1984</a> which grants police an exemption from speed limits when a vehicle is being used for police purposes. &#8220;Police purposes&#8221; is a pretty wide-ranging description but you do have to wonder what on earth this officer was doing at that time of the morning at the sort of speeds he must have been doing to cause that sort of damage whilst, apparently, testing the car for possible police use.</p>
<p>But the story gets better: apparently the driver was PC Paul Fletcher who was regularly seen on the TV programme &#8220;Car Wars&#8221; doing high speed chases.</p>
<div class="wp-caption aligncenter" style="width: 314px"><img title="PC Paul Fletcher" src="http://news.bbcimg.co.uk/media/images/58115000/jpg/_58115525_pcfletcher.jpg" alt="PC Paul Fletcher" width="304" height="171" /><p class="wp-caption-text">PC Paul Fletcher on &quot;Car Wars&quot;</p></div>
<p>And GMP stated that no other vehicle was involved, despite <a title="Hyperlink to Daily Mail" href="http://www.dailymail.co.uk/news/article-2092245/Car-Wars-Policeman-Paul-Fletcher-wrecks-40k-supercar-test-drive.html" target="_blank">emerging reports that in fact the whole thing was caught on camera</a> by another high performance car out at the same time on the same piece of road when PC Fletcher &#8211; a trained driver, remember -<a title="Hyperlink to Google/The Press Association" href="http://www.google.com/hostednews/ukpress/article/ALeqM5hEIUE4hjtjlVJYA-iY8qzzHhqsNg?docId=N0146281327578629604A" target="_blank"> lost control on a roundabout</a>. Hmm. Racing each other, perhaps? That&#8217;s surely what the police would say if you or I were doing the same thing?</p>
<p>Greater Manchester Police are, supposedly, reviewing their policies in this regard but surely testing a vehicle would be better done on, say, <a title="Hyperlink to MIRA" href="http://www.mira.co.uk/facilities" target="_blank">the MIRA test facilities</a> which are purpose-built for such testing?</p>
<p>Maybe next time I get a pull for speeding &#8211; at a significantly lower speed than that which would have led to a car being written off so badly as the Golf &#8211; I could just say I was testing its suitability? Ah wait: I don&#8217;t have the exemption they&#8217;ll be hiding behind whilst driving as dangerously as they do&#8230;</p>
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		<title>Thorntons Delivery Fail</title>
		<link>http://www.crass-stupidity.com/2011/12/16/thorntons-delivery-fail/</link>
		<comments>http://www.crass-stupidity.com/2011/12/16/thorntons-delivery-fail/#comments</comments>
		<pubDate>Fri, 16 Dec 2011 11:30:52 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[Stupidity]]></category>
		<category><![CDATA[Thorntons]]></category>
		<category><![CDATA[Work]]></category>
		<category><![CDATA[Parcelnet]]></category>
		<category><![CDATA[Parcelpoint]]></category>
		<category><![CDATA[Yodel]]></category>

		<guid isPermaLink="false">http://www.crass-stupidity.com/?p=200</guid>
		<description><![CDATA[Another year ordering some expensive chocolates from Thorntons and specifying a delivery date. Another year when they fail to deliver, due to their using that complete shower, Parcelnet/Hermes/Home Delivery Network/Yodel/Any Other Name We Can Think Of for so-called Premium Delivery. Last year, they &#8220;lost&#8221; the packages of chocolates I was having delivered to my London [...]]]></description>
			<content:encoded><![CDATA[<p>Another year ordering some expensive chocolates from Thorntons and specifying a delivery date.</p>
<p>Another year when they fail to deliver, due to their using that complete shower, Parcelnet/Hermes/Home Delivery Network/Yodel/Any Other Name We Can Think Of for so-called Premium Delivery.</p>
<p>Last year, they &#8220;lost&#8221; the packages of chocolates I was having delivered to my London office for the receptionists and Ops Director and Thorntons had to re-order.</p>
<p>This year, I paid for premium, next day delivery, so that delivery was due to take place on Tuesday, 13th to our SE1 offices. Guess what?</p>
<table>
<tbody>
<tr>
<td>Out for delivery</td>
<td>15/12/11</td>
<td>16:30</td>
<td></td>
<td>VAUXHALL SERVICE CENTRE</td>
<td></td>
</tr>
<tr>
<td>In transit but possible delay</td>
<td>13/12/11</td>
<td>17:30</td>
<td></td>
<td>VAUXHALL SERVICE CENTRE</td>
<td></td>
</tr>
<tr>
<td>Arrived At Depot</td>
<td>13/12/11</td>
<td>04:33</td>
<td></td>
<td>VAUXHALL SERVICE CENTRE</td>
<td></td>
</tr>
<tr>
<td>Departed Depot</td>
<td>12/12/11</td>
<td>20:54</td>
<td></td>
<td>WEDNESBURY HUB</td>
<td></td>
</tr>
<tr>
<td>Arrived At Depot</td>
<td>12/12/11</td>
<td>20:50</td>
<td></td>
<td>WEDNESBURY HUB</td>
<td></td>
</tr>
<tr>
<td>Parcel data received awaiting coll.</td>
<td>12/12/11</td>
<td></td>
<td></td>
<td>SHEFFIELD SERVICE CENTRE</td>
</tr>
</tbody>
</table>
<p>He must be lost.</p>
<p>Here&#8217;s the second package&#8217;s current tracking details:</p>
<table>
<tbody>
<tr>
<td>In transit but possible delay</td>
<td>13/12/11</td>
<td>17:30</td>
<td></td>
<td>VAUXHALL SERVICE CENTRE</td>
<td></td>
</tr>
<tr>
<td>Arrived At Depot</td>
<td>13/12/11</td>
<td>04:31</td>
<td></td>
<td>VAUXHALL SERVICE CENTRE</td>
<td></td>
</tr>
<tr>
<td>Departed Depot</td>
<td>12/12/11</td>
<td>20:58</td>
<td></td>
<td>WEDNESBURY HUB</td>
<td></td>
</tr>
<tr>
<td>Arrived At Depot</td>
<td>12/12/11</td>
<td>20:56</td>
<td></td>
<td>WEDNESBURY HUB</td>
<td></td>
</tr>
<tr>
<td>Parcel data received awaiting coll.</td>
<td>12/12/11</td>
<td></td>
<td></td>
<td>SHEFFIELD SERVICE CENTRE</td>
</tr>
</tbody>
</table>
<p>Crap, eh?</p>
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