Hey! Here’s an idea for the Carphone Warehouse: if your stores are shut, why not put a message to that effect on your stores’ telephone systems, rather than letting potential customers wait for over 5 minutes each time at each local store before saying their call cannot be taken (giving no reasons) or simply disconnecting?

And when a potential customer rings the main enquiries number to ask for the numbers for local stores to check if they have stock in store, why not:

• have a computer system to check store stock availability to save your customer from making another call; and
• tell them that the stores won’t be open today…

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