Surprise, surprise! Barclays couldn’t be arsed to call me back as they had promised.

So I rang 0845 7555555 again and went through thus usual palaver of them not being able to find the account on their system before I was transferred to a supervisor. I asked her for the direct dial telephone number before she transferred me through, which she gave me before … cutting me off!

I rang the number she had give me which was, of course, the wrong one. I managed to get yet another number from this department to ring which was 01202 648773 and I rang them.

No apparent notes on their system. After a few minutes, the woman took all my details, gave me a case reference and said that someone would call me back within 48 hours and hopefully find out what had happened to those cheques.

I asked why my account had not already been credited with the money given that they had acknowledged receipt of the cheques and that it was clearly their problem and not mine if they chose to lose them. She said she would put a note to that effect on the case notes…

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